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Terms and conditions

Terms and Conditions (English)

 

1. Scope

1.1 These terms and conditions of Raab & Schlegel GbR, owner: Michael Raab and Thomas Schlegel (Seller), shall apply to all sales, supplies and services of the seller, that the customer buys from the seller on the online store www.comycom.de. Hereby, customer’s own terms are not included and applicable, unless something else is agreed.

1.2 Customers, within the meaning of paragraph 1.1, are both consumers and entrepreneurs, whereas a consumer is any natural person, who closes a legal transaction for a purpose, which does not refer to his / her commercial or self-employed professional activity. An entrepreneur, by contrast, is any natural or legal person or a legally responsible business partnership, who acts at the close of a legal business in exercise of its independent professional or commercial activity.

 

2. Conclusion of contract

2.1 The product depictions in the online shop of the seller answer the purpose to submit a legally binding bid by the customer.

2.2 The customer can submit the bid in written form via fax, via e-Mail or via the online order form which is integrated in the online-shop of the seller. When buying via the online order form, the customer submits a legally binding bid for the products within the shopping cart after entering his personal data and by clicking the button “complete order” during the final step of the order process. Before submitting a binding order all entries can always be corrected through the ordinary keyboard and mouse functions. Furthermore, all entries are displayed in a confirmation window and can be corrected through the ordinary keyboard and mouse functions before submitting a binding order.

2.3 The seller will confirm immediately the receipt of the bid of the customer through an electronic channel (fax or e-Mail). The purchase contract is only achieved through a written order confirmation of the seller, but at the latest through the unconditional acceptance of the products by the customer. The seller is entitled to accept the bid of the customer within five days after the receipt at the seller. An acceptance exists also if the seller delivers the ordered products within this period of time. The seller is entitled to reject the acceptance of the order, for example after checking the solvency of the customer.

2.4 If the order is made electronically, the seller saves the text of the contract (consisting of order data and the conditions) and sends it to the customer after conclusion of contract via e-Mail.

2.5 The purchase processing and contact support take place via e-Mail and automated purchase processing. The customer has to make sure that the stated e-Mail address is correct so that e-Mails of the seller can be received at this address. In particular, the customer has to make sure, when SPAM filters are used, that all e-Mails of the seller or his purchase processing service provider can be received.

 

3. Postal charges for returned goods in compliance with the right of withdrawal

If the customer has the right of withdrawal according to § 312d Abs. 1 Satz 1 BGB (German Civil Code) he has to bear the postal charges for the returned goods if the total amount of the returned goods is less than 40 Euro or in case that the total amount is higher and the customer has not reciprocated or has not made a part payment at the moment of withdrawal unless the delivered goods do not correspond to the ordered goods. In all other cases the seller bears the postal charges for the return.

 

4.  Prices and payment terms

4.1 The indicated prices of the seller are quoted as retail prices. This means that they include all price components, including value-added tax, which is in turn shown separately. Price components also include packaging and shipping costs, which can be found at the respective product depictions (through a link below the selling price or directly in the category Information – shipping costs). If the customer puts an article in the basket, the shipping cost estimate is displayed directly below it. This is shown separately. Other price components may arise in a given case in cross-border deliveries, such as further taxes (in the case of intra-community acquisition) and / or charges, such as in form of customs duties (customs duties and perhaps import costs). The customer has to bear these costs.

4.2 Invoices of the seller are payable, according to the agreement, by cash in advance, by credit card payment or via PayPal. Shipments abroad are only carried out with cash in advance.

4.3 If cash in advance is agreed, the payment is to be made within 7 (seven) days after completion of the contract. The date of receipt of money at the seller is the decisive factor for this.

4.4 Payments with liberating effect can only be made directly to the sellers bank or giro account, as specified by the seller, respectively by cash on delivery to the parcel service.

4.5 The customer is only entitled to offset, if the counterclaim is undisputed, legally determined or accepted by the seller.

4.6 The customer can only use the right of retention, as far as the claim is a matter of the same contractual relationship.
 

5.  Shipping conditions and the transfer of risk

5.1 The shipping of goods takes places regularly via dispatch type sequence and to the delivery address as stated by the customer.

5.2 If the delivery to the customer is not possible, the commissioned transport company sends the goods, after the third unsuccessful delivery, back to the seller. For deliveries with DHL you will receive a notification and the package is stored in your post office until collection. If the goods is undeliverable or the goods are not collected, the customer has to pay for the unsuccessful delivery. This does not apply, if the customer is not responsible for the unsuccessful deliveries.

5.3 Basically, the risk of accidental loss and accidental deterioration of the sold goods passes on the delivery to the customer or an authorized recipient. Is the customer a entrepreneur (he acts in exercise of his commercial or independent professional activity; § 14 BGB), the risk of accidental loss and accidental deterioration in case of delivery by mail / post passes on the delivery of the goods at the business location of the seller to a qualified transport person.

5.4 Towards an entrepreneur apply all agreed delivery deadlines under reserve correct and on time delivery in cases where the seller has completed a hedging transaction and where the seller is not responsible for the lack of availability.

 

 

6.  Retention of title

The delivered goods of the seller remain the property of the seller until full payment.

 
 

7.  Liability for defects

If a defect of the purchased good is existent, statutory provisions do apply:

Deviating of this applys:
7.1 For entrepreneurs
• Insignificant defects principally do not base claims for defects.
• The seller has the option of the kind of supplementary performance.
• The limitation period for defects in case of new goods is one year from passing of risk.
• Rights and claims on the basis of defects for used products are principally excluded.
• The limitation period does not start again, if a compensation delivery in the context of liability for defects was made

7.2 For consumer is the limitation period for claims for defects

• for new goods two years after delivery of the goods to the customer.
• for used goods one year from the delivery of the goods to the customer.

7.3 For entrepreneurs, the statutory limitation periods for the contribution claim will remain unaffected (see § 478 BGB), the same does apply for entrepreneurs and consumer in the case of deliberated breach of duty and fraudulent concealment of a defect.

7.4 Moreover, for entrepreneurs and consumers apply that the following limitations of liability in points 6.1 and 6.2 does not relate to claims for special damages and reimbursement of expenses that the customer can claim, according to statutory provisions, due to defects. For these claims applies point 8.

7.5 Is the customer a merchant, in terms of § 1 HGB, he has the obligation to inspect and to give notice of defects according to § 377 HGB. If the customer fails this duty to give notice, the goods are deemed as approved.

7.6 Is the customer a consumer, he is requested to reclaim the delivered goods with obvious transport damages at the deliverer / postman and to notify the seller of this. If the customer fails to do so, it does not have an effect on his statutory or contractual claims for defects.

7.7 If the supplementary performance was made in the way of compensation delivery, the customer is obligated to send the first sent goods on his own costs within 30 days back to the seller. The return of the defective goods has to be done according to statutory provisions. If the seller delivers free of defects goods for the purpose of supplementary performance, the seller can claim compensation for use, according to § 346 para. 1 BGB), from the customer. Other legal claims remain unaffected.

7.8 The assignation of claims for defects of the customer is excluded.

 

8.  Liability

8.1 The seller shall be unlimited liable, on whatever legal grounds, for injury to life, body or health, deliberate action or gross negligence, fraudulent intent and warranty promise and when the liability follows statutory provisions, such as Product Liability Law.

8.2 Apart from that, the seller is liable for whatever legal grounds as follows:

8.3 In case the seller violated negligently a essential, contractual duty (so-called cardinal duty), the duty of replacement for damages is limited to the predictable, typically resulting average damage.

8.4 In case the seller violated a unessential contractual duty, the duty of replacement is limited to the contract value.

 

9.  Note for packaging regulation

9.1 As a distributor we are obligated, according to the packaging regulations, to take back the packaging of our products, which do not have the sign of a system for extensive waste-disposal (like Green Dot, Interseroh of the Duales System Deutschland AG) and to arrange its recycling or disposal.


9.2 For further clarification of returns the customer can contact the seller. The seller will name a communal collection point or an waste management enterprise close to the customer which takes the packing free of charge. If this is not possible the customer has the opportunity to send the packing back to the seller at no charge. The packing will be used again or disposed by the seller according to the packaging ordinance.

 

10.  Applicable Law

10.1 For all legal relationships of the parties is the law of the German Federal Republic applicable, to the exclusion of laws on international purchasing of movables.
10.2 Is the customer a merchant, a legal body of public law or a special fund under public law, the solely court of jurisdiction for all disputes of this contract is the place of business of the seller.
The same applies, if the customer does not have a general court of jurisdiction in Germany or the EU or if his habitual residence is not known at the time of the commencement of proceedings. The authorization to call the court of law at another court of jurisdiction remains unaffected.
10.3 The contract language is German.

 

11.  Trademark Law and Copyright

Comycom is copyrighted.Comycom (our private brand) is a registered trademark.Owner of this copyright is exclusively Raab&Schlegel GbR. The copyright of this online-offer belongs to Raab&Schlegel GbR exclusively . All rights reserved. The use of Comycom.de own photographs, designs or graphics is prohibited assertively and not allowed. Copies, duplication, publishing or media printing without permission of Raab&Schlegel GbR in written form is prohibited and will be reported to the police instantly. This arrangement is also valid for screenshots.
 
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